Legal information

Privacy Notice.

How OVYRAN receives, uses and protects your information.

Effective date: [DATE]

OVYRAN is an independent information and coordination service.

This Privacy Notice explains how personal information provided to or collected by OVYRAN may be handled when you visit the OVYRAN website, contact OVYRAN, submit an enquiry, provide documents or communicate with us in connection with the service.

General provisions

1. Who is responsible for your personal data

The data controller is the individual operating the OVYRAN service.

For privacy-related enquiries, please contact: privacy@ovyran.com

In this Notice, "OVYRAN", "we", "us" and "our" refer to the operator of the OVYRAN service.

OVYRAN is not a hospital, clinic, medical practice or healthcare institution.

2. What information may be received

Depending on the nature of your enquiry, OVYRAN may receive information such as:

  • your name and contact details;
  • information about the country or location relevant to your enquiry;
  • information contained in correspondence with OVYRAN;
  • documents or other materials voluntarily provided by you;
  • medical or health-related information contained in documents you choose to provide;
  • information necessary to understand the organisational circumstances of your enquiry;
  • technical information generated when you use the website, where applicable.

You are not required to provide more information than is reasonably necessary for the particular enquiry.

3. Health and medical information

Some enquiries may involve medical documents or information concerning a person's health.

Such information may constitute special-category personal data under applicable data protection law. Where applicable, OVYRAN will process such information only on a lawful basis available under the applicable law, including explicit consent where consent is the relevant legal basis.

OVYRAN does not require a person to disclose medical information merely to browse the website or read publicly available information.

Please provide only information that is relevant to the particular enquiry.

4. Why information is used

Information may be used to:

  • receive and respond to enquiries;
  • understand the organisational circumstances described by the client;
  • organise information supplied by the client;
  • structure and summarize information from documents supplied by the client;
  • identify publicly available information relevant to the client's stated area of interest;
  • communicate with the client about the enquiry;
  • coordinate organisational steps of a non-medical nature requested by the client;
  • communicate, where appropriate and authorised, with third-party organisations involved in the client's chosen process;
  • maintain records necessary for the operation, security and administration of the service;
  • comply with applicable legal obligations.

OVYRAN does not use the information to make a medical diagnosis, issue a medical opinion, determine medical eligibility, prescribe treatment or make a medical decision on behalf of a client.

5. Information provided by you

You remain responsible for deciding what information or documents you provide to OVYRAN.

If you provide information concerning another person, you should do so only where you are entitled or authorised to provide that information.

Where medical documents concern another person, OVYRAN may request appropriate confirmation of authority before using or sharing those documents where this is reasonably necessary.

6. Sharing information with third parties

OVYRAN does not routinely publish client information.

Information may be shared with a third party when this is necessary for the purpose for which the information was provided and where there is an appropriate legal basis or authorisation.

Depending on the circumstances, this may include:

  • hospitals or medical institutions selected or identified by the client;
  • healthcare-related organisations involved in an organisational process;
  • communication, storage or technical service providers used to operate the service;
  • professional advisers or authorities where disclosure is required or permitted by applicable law;
  • as OVYRAN coordinates processes involving hospitals located in India, information you provide may be transferred to recipients located outside your country of residence, including India. Any such transfer is made only to the extent necessary for the purpose for which the information was provided.

OVYRAN does not represent that every hospital, clinic, medical centre or other organisation appearing in information supplied or identified through the service is a partner of OVYRAN.

A reference to a healthcare institution does not by itself constitute an endorsement, recommendation, guarantee or formal partnership.

7. Information from public sources

OVYRAN may collect and organize information that is publicly available, including information published by hospitals, healthcare institutions, public authorities and other relevant sources.

Public information may change, become unavailable or contain inaccuracies.

OVYRAN may organize such information for easier understanding and comparison of publicly stated information, but does not independently certify the medical accuracy, completeness or suitability of information published by third parties.

8. Communication and document transmission

OVYRAN may use email and other appropriate communication or document-transfer methods.

Where secure document-transfer or storage services are used, they may be provided by independent third-party technology providers. The use of such services does not mean that OVYRAN can guarantee absolute security of electronic communication.

You should avoid sending unnecessary sensitive information through ordinary email or other unsecured channels where a more appropriate method has been provided.

9. Data retention

OVYRAN retains personal information only for as long as reasonably necessary for the purpose for which it was collected, for the continuation or completion of an enquiry or service, for legitimate administrative purposes, or where retention is required by applicable law.

The appropriate retention period may differ depending on the nature of the information and the circumstances of the enquiry.

10. Data security

OVYRAN takes reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your rights

Depending on the applicable law and circumstances, you may have rights concerning your personal information, including rights to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of information;
  • request restriction of processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • request portability of information where applicable;
  • lodge a complaint with a competent data protection authority.

Requests concerning personal information may be sent to: privacy@ovyran.com

OVYRAN may need to verify the identity or authority of the person making a request before acting on it.

12. Third-party websites and services

The OVYRAN website may contain links to third-party websites.

OVYRAN does not control the privacy practices, content or security of third-party websites. Their own privacy notices and terms may apply when you use those services.

13. Cookies and technical information

The OVYRAN website may use cookies or similar technologies where necessary for website operation, security, functionality or permitted analytics.

Where applicable law requires consent for a particular technology, the relevant consent mechanism will be used.

14. Changes to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in the service, technology, legal requirements or data-processing practices.

The current version published on the OVYRAN website will indicate its effective date.

15. Contact

For privacy-related questions or requests, please contact:: privacy@ovyran.com

Questions about your privacy?

We're always happy to explain anything in more detail.