The general terms under which you use the OVYRAN website and services.
Effective date: [DATE]
General provisionsOVYRAN is an independent information and coordination service.
OVYRAN is not a hospital, clinic, medical practice, healthcare provider or emergency medical service.
The service is intended to help individuals organize information and navigate the organisational aspects of seeking healthcare.
Depending on the circumstances of an enquiry, OVYRAN may:
The scope of assistance depends on the circumstances of each individual enquiry.
OVYRAN does not:
Any medical assessment, diagnosis, treatment decision or clinical recommendation must be made by an appropriately qualified healthcare professional.
The client remains responsible for decisions concerning their healthcare.
The client is responsible for providing information that is accurate and sufficiently complete for the organisational purpose for which it is provided.
The client should independently verify medical information and discuss medical decisions with qualified healthcare professionals.
OVYRAN may identify, describe or provide publicly available information concerning hospitals, clinics, medical centres, healthcare networks, doctors or other healthcare-related organisations.
Different organisations may have different structures, ownership, facilities, specialties, affiliations and relationships.
OVYRAN does not represent a hospital, clinic, medical centre or healthcare network unless a specific formal relationship is expressly stated.
The appearance of a healthcare institution on the OVYRAN website or in information provided to a client does not constitute:
Where OVYRAN has a formal relationship with a particular organisation, that relationship will be described separately and accurately.
OVYRAN may rely on information made available by healthcare institutions, public authorities, professional organisations and other third parties.
Such information may change over time.
OVYRAN may organize and communicate publicly available information but does not guarantee that every third-party statement, price, availability, facility description, medical claim or other item of information remains current, complete or error-free.
Where a matter is important to a client's decision, the client should verify the current information directly with the relevant organisation.
OVYRAN does not guarantee:
A client may provide medical records and other documents for the limited purposes described in the Privacy Notice and applicable consent.
OVYRAN will not treat the receipt of a medical document as an assumption of medical responsibility for the person concerned.
Where requested or authorised by a client, OVYRAN may assist with communication or the organisational exchange of information with a healthcare institution or another relevant organisation.
As OVYRAN coordinates processes involving hospitals located in India, information related to an enquiry may be shared with organisations located outside the client's country of residence, including India.
The receiving organisation remains responsible for its own decisions, procedures and services.
OVYRAN does not control the decisions, policies, medical practices or treatment provided by third parties.
The scope and level of assistance available through OVYRAN may vary.
Where a specific paid service is agreed, the applicable scope, fee, payment arrangements and other material terms will be communicated to the client before the service is undertaken.
A reference to a service level or indicative fee on the OVYRAN website does not by itself constitute an obligation to enter into a paid engagement.
No payment is processed through the OVYRAN website unless a separate payment arrangement is expressly introduced.
Where a client and the operator of OVYRAN agree to a paid engagement, the parties may enter into a separate written service agreement identifying the parties, scope of work, fee and other applicable terms.
In the event of a conflict between these Terms and a later written service agreement specifically agreed for a particular engagement, the specific agreement will govern that engagement to the extent of the conflict.
Personal information is handled in accordance with the OVYRAN Privacy Notice.
Where medical or health-related information is involved, additional safeguards and legal requirements may apply.
OVYRAN is not an emergency medical service.
If you are experiencing a medical emergency, contact the appropriate local emergency service or seek immediate medical attention.
OVYRAN should not be used as a substitute for urgent medical care.
Unless otherwise stated, the OVYRAN website, its original text, structure, design and other original materials are provided by or for OVYRAN and may not be reproduced or commercially exploited without appropriate permission.
Third-party names, logos, trademarks and materials remain the property of their respective owners.
OVYRAN may modify, suspend or discontinue parts of the website or service where reasonably necessary.
Information and service descriptions may also be updated from time to time.
These Terms may be updated from time to time.
The version published on the OVYRAN website will indicate its effective date.
For questions concerning these Terms or the OVYRAN service, reach us via the contact page or at privacy@ovyran.com.
Where a specific paid engagement is entered into, the relevant service agreement may contain additional contact and contractual information.
The applicable law and dispute-resolution arrangements may depend on the legal status and location of the service provider, the client's location, the nature of the engagement and mandatory rules applicable to the particular relationship.
Nothing in these Terms is intended to exclude or limit mandatory rights that cannot lawfully be excluded or limited.
Where a separate written service agreement is entered into, that agreement may specify the applicable law and dispute-resolution arrangements to the extent permitted by applicable law.
We're always happy to explain anything in more detail.